iManage - SAP Solution Manager Services

SAP Solution Manager Services

iManage

Basic SAP Solution Manager Services

  • Expert driven technical shared services within Solution Manager
  • Fully Hosted & Secure Solution
  • End-to-End Service

Connectivity and Maintenance of System Landscapes in Solution Manager

  • Management of all connected systems and content including Logical Components, RFC’s, Diagnostics Agents, Database Connectivity, Reporting and Mail Recipients Lists.

Technical Monitoring of System Landscape Components

  • Technical Monitoring provides the SAP Technical Team with the ability to have a technical view of each component in the entire SAP Landscape and react to any alerts which may be presented.

Early Watch Reporting

  • The SAP EarlyWatch Report analyses the components of your SAP solution, your operating system and database to determine how to optimize performance and keep your total cost of ownership to a minimum.
  • The results of the analysis and the actions necessary to optimize your solution's performance are listed in a final report and will be e-mailed to your SAP Technical Team and Management on a weekly basis.

Maintenance Optimizer Management

  • Maintenance Optimizer leads you through the planning, download and implementation of new software versions across your landscape making it an essential tool for support packages stacks, enhancement packs and upgrades.

Quality Gate Management

  • Quality Gate Management provides a central tool to manage changes across the your landscape using multiple projects covering support and project requirements.
  • Solution Manager Upgrades and System Tools delivery for the entire SAP Landscape
  • Solution Manager and the System Tools are managed on a regular basis, ensuring the most up-to-date and accurate delivery of information into your Solution Manager Service.

Advanced SAP Solution Manager Services

IT Service Management

  • Expert driven shared Service Desk services within Solution Manager.

Application Incident Management

  • Centralised Management of Service Requests, Incidents and Problems with integration to SAP Service Portal for message forwarding and management using a number of entry points such as;
  • Self Service Portal, E-mail/Phone, SAP UI Integration.
  • Integration with Knowledge Management and Change Control Management.

Change Control Management

  • Expert driven shared Change Management services within Solution Manager

Change Request Management

  • Workflow driven Change Management of all changes across the SAP Landscape, with the ability to manage multiple projects, Implementation and Maintenance, throughout your application lifecycle.
  • Full integration with IT Service Management provides end to end traceability allowing documentation and time management per executed change.

Upgrade and Maintenance Management

  • Recommended usage as of Solution Manager 7.2
  • Comprising of Solution Documentation, Business Blueprint Implementation, Scope and Effort Analyser and Test Management.

Business Process Operations

  • Recommended usage as of Solution Manager 7.2
  • Add-on to Upgrade and Maintenance Management Comprising of Business Process Monitoring and Analytics of core Business Processes.